FAQ

What types of products does Aurum Luxe offer?

We specialise in exquisite diamond jewellery, ladies’ jewellery, ladies’ watches, men’s jewellery, and men’s watches. Each piece is carefully curated for its timeless elegance and exceptional craftsmanship.

Are your products authentic?

Absolutely. Every piece in our collection is thoroughly inspected and authenticated by our expert team at our Stirling headquarters before dispatch. We guarantee the authenticity and quality of all our luxury items.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we utilise industry-standard encryption technology to ensure your payment details remain secure throughout the transaction process.

Where do you deliver?

We proudly offer global delivery to most international destinations, excluding Asia and select remote regions due to customs restrictions and logistical considerations.

What are your shipping options?

We offer two premium shipping services:
– Standard Shipping: £12.95 via DHL or FedEx with delivery within 10-15 days after dispatch
– Free Shipping: Complimentary EMS delivery for orders over £50, with delivery within 15-25 days after dispatch

How long does order processing take?

Each order receives meticulous attention and is processed within 1-2 business days. Our team carefully inspects, authenticates, and prepares your jewellery or timepiece with the utmost care before dispatch.

Can I track my order?

Yes, both shipping options include tracking capabilities. Standard shipping includes full tracking, while free shipping includes basic tracking to ensure your peace of mind.

What is your return policy?

We offer a 30-day return policy from the date of receipt for items that do not meet your expectations. Please ensure the item is in its original condition with all packaging intact.

How do I initiate a return?

Please visit our Returns page for complete details on our straightforward return process or contact our customer service team at [email protected] for assistance.

What should I expect when my package arrives?

Your exquisite piece will be presented with the care and sophistication it deserves. Each item is securely packaged in our signature presentation box, ensuring it reaches you in perfect condition.

What if I have custom duties or import taxes?

Any customs or import duties are the responsibility of the recipient. These charges vary by country and are not included in the item price or shipping cost.

How can I contact customer service?

Our dedicated customer service team can be reached at [email protected] for any additional questions or concerns. We’re here to ensure your Aurum Luxe experience is nothing short of exceptional.