Last Updated: 20 May 2023

At Aurum Luxe Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, radiantjewelshub.com, or make a purchase from us. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless and personalised shopping experience. The types of data we collect include:

  • Personal Identification Information: Name, email address, phone number, and shipping address when you place an order or create an account.
  • Payment Information: Credit/debit card details (processed securely through our payment gateways), billing address, and transaction history. Note that we do not store full payment card details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Communication Data: Records of correspondence when you contact us via email or other channels.

2. How We Use Your Information

Your data is used to enhance your experience with Aurum Luxe Shop, in line with our commitment to excellence and sophistication:

  • To process and fulfil your orders, including payment processing and delivery.
  • To communicate with you about your orders, account, or inquiries, providing customer support tailored to our luxury clientele.
  • To improve our website, products, and services based on your preferences and feedback.
  • To send marketing communications (if you have opted in) about new collections, exclusive offers, and events, reflecting our elegant brand ethos.
  • To prevent fraud and ensure the security of our website and transactions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. However, we may share data with:

  • Service Providers: Trusted third parties such as payment processors (e.g., Visa, MasterCard, PayPal), shipping carriers, and IT support, who assist in operating our website and services. These partners are bound by confidentiality agreements.
  • Legal Requirements: Where required by law, we may disclose information to comply with legal obligations or protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity, subject to the same privacy standards.

We ensure all third parties adhere to stringent data protection standards, particularly for our international customers outside Asia and remote areas.

4. Data Storage and Security

Your data is stored securely on servers located in the European Union, in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws. We implement industry-standard measures to protect your information:

  • Encryption technology (e.g., SSL) for data transmission during transactions.
  • Access controls limiting data handling to authorised personnel only.
  • Regular security assessments to safeguard against unauthorised access or breaches.

While we strive to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

As a valued customer, you have rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us.
  • Data Portability: Receive your data in a machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond within 30 days, in accordance with regulatory requirements.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as shopping cart and payment processing.
  • Analytical Cookies: Help us understand how visitors interact with our site, enabling improvements (e.g., Google Analytics).
  • Marketing Cookies: Used to display relevant advertisements based on your preferences (if consented).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review it regularly.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out to us:

Email: [email protected]
Postal Address: Aurum Luxe Shop, 74 Baker St, Stirling, GB CH5B 3QI

Aurum Luxe Shop – Where Excellence Meets Elegance.