Term and Conditions

1. Introduction

Welcome to Aurum Luxe Shop. These Terms and Conditions govern your use of our website located at radiantjewelshub.com and your purchase of exquisite diamond jewellery, ladies and men’s jewellery, and timepieces from our collection.

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Definitions

In these Terms and Conditions:

• “We”, “us”, “our” refers to Aurum Luxe Shop
• “You”, “your” refers to the customer visiting our website or purchasing our products
• “Products” refers to the jewellery and watches available for purchase on our website
• “Website” refers to radiantjewelshub.com

3. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Not use the website to transmit any harmful code or materials
• Be responsible for maintaining the confidentiality of your account information
• Be at least 18 years of age or have parental consent to make a purchase

4. Product and Service Description

Aurum Luxe Shop specialises in:

• Diamond Jewellery
• Ladies Jewellery
• Ladies Watches
• Men’s Jewellery
• Men’s Watches

All our jewellery and timepieces are crafted with precision and care, reflecting the elegance and quality that defines the Aurum Luxe brand.

5. Orders and Payment Terms

Order Process

When you place an order through our website, you will receive an acknowledgement email confirming receipt of your order. This email is not an acceptance of your order, which will be confirmed only when we dispatch your products.

Pricing

All prices are displayed in British Pounds (£) and include VAT where applicable. We reserve the right to change prices without prior notice, though changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment will be debited from your account before the dispatch of your purchase.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or problems identified with your payment method.

6. Shipping and Delivery

Order Processing

Please allow 1-2 business days for order processing before your item is shipped.

Shipping Methods

We offer two shipping options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS with delivery within 15-25 business days after dispatch.

Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary depending on destination and customs processing.

Import Duties and Taxes

For international orders, you may be subject to import duties and taxes levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.

7. Returns, Exchanges and Refunds

Return Eligibility

We accept returns and exchanges within 15 days of receipt of your order. To be eligible:

• Items must be in original, unworn condition
• All original packaging and tags must be intact
• Original receipt or proof of purchase must accompany the return

Non-Returnable Products

Due to their intimate nature, we cannot accept returns on:

• Earrings for pierced ears (for hygiene reasons)
• Custom-made or personalised jewellery items
• Items without original packaging or tags

Return Process

To initiate a return or exchange:

1. Email our customer service team at [email protected] within 15 days of receiving your order
2. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
3. Securely package the item in its original packaging
4. Ship the package to the address provided in your return authorization

Refunds

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method
• Shipping costs are non-refundable, unless the return is due to our error

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked shipping service.

8. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Aurum Luxe Shop and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content from this website without our express written permission.

The Aurum Luxe Shop name and logo are registered trademarks. All other trademarks appearing on the website are the property of their respective owners.

9. Limitation of Liability

Aurum Luxe Shop shall not be liable for any indirect, special, incidental, or consequential damages arising out of the use or inability to use our products or website.

Our total liability to you for any claim related to these Terms and Conditions or your use of our website shall not exceed the total amount you paid for the products in question.

We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your personal data.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes acceptance of the modified terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Aurum Luxe Shop, 74 Baker St, Stirling, GB CH5B 3QI

We aim to respond to all inquiries within 2 business days.